Do you have a question about Dutch Balance or our service? Then take a look at the answers below to our most frequently asked questions. Is the answer to your question not listed? Then you can always contact our customer service. We are happy to answer all your questions!
The safety of our customers is our number one priority at Dutch Balance. Our webshop is therefore optimally secured. Among other things, we have taken the following measures to let you store safely:
- The web shop runs on a secure server.
- The website is equipped with an SSL certificate. This ensures that the connection between your device and our website is encrypted. No one can intercept and read the data you enter because of this.
- Payments are made through the secure payment environment of your bank or other payment service.
- We conduct regular security checks and work daily to ensure optimal security.
Ordering through our webshop is very quick and easy. Take a look around our webshop and go to the product you want to buy. Then press ‘Add to cart’ to place the product in your shopping cart. You determine the number of products you place in your shopping cart. Found everything you need? Then go to the shopping cart and press ‘Checkout’. Then fill in your details and press ‘Place order and pay’. You will then go to the extra secure payment environment and after checkout your order is complete.
Want to know more about ordering? Then also take a look here.
- For the Netherlands: Your order will be delivered to your home free of charge from €25
- For Europe: Your order will be delivered to your home free of charge from €50
Shipping costs for smaller orders are €3.95 for shipping to the Netherlands, Belgium, Germany and France. For more information and an overview of all shipping costs worldwide, see also the delivery page.
It is not necessary to create an account before ordering. So you can also place an order with us without an account. However, it is convenient to have your own account. Because then you do not have to re-enter your data with every order. This makes shopping even faster and easier.
We accept all common payment methods. These are the following:
- iDEAL
- Bancontact
- Bank transfer (e.g. via internet banking)
- Giropay
- Afterpay
- Sofortbanking
- Maestro
- Visa/Mastercard (Viva Wallet)
Want to know more about these payment methods? Then look here for more information.
We deliver your order for free at home if the total amount of the order exceeds €25 and you order within the Netherlands. Are you ordering outside the Netherlands, but within Europe? Then delivery is free from an order amount of €50.
Sure! Dutch Balance is proud to carry the hallmark of the Webwinkelkeur foundation. This quality mark is your guarantee that you are dealing with a reliable and safe webshop. In order to receive this quality mark, our shop and company have been extensively tested on KvK registration, address details, customer friendliness and technical safety of the website.
You can also order from a country other than the Netherlands. Besides all countries in Europe, we also deliver to the United States. Look here for more information about the countries where we deliver and what delivery costs apply.
All orders are shipped 100% discreetly. This means that nothing from the outside of the package shows what is inside. We do this to best protect the privacy of our customers.
The moment your order is offered to the parcel service, you will receive an e-mail from us with the track-and-trace code for your package. This allows you to track your package on the PostNL website and gives you an indication of the delivery time.
Tip: did you not receive the track-and-trace code? Check your ‘junk mail’ or ‘spam’ folder. Chances are the email ended up there!
The moment your order is offered to the parcel service, you will receive an e-mail from us with the track-and-trace code for your package. This allows you to track your package on the PostNL website and gives you an indication of the delivery time. Deliveries in the Netherlands are provided by PostNL and generally take place the next working day between 08:30 and 19:00. Are you ordering from abroad? Check this page for all expected delivery times per country.
With us you can return your order up to 14 days after receipt of your order without giving a reason. You will then be refunded the full purchase price, including shipping costs. To do this, please go to our returns page and fill out the return form. You then have another 14 days to return the product. Please note that delivery costs for the return are at your own expense. Once we have received your products in good order, we will refund the purchase price and shipping costs to you.