Ordering products at Dutch Balance is very simple, exactly as you would expect. Do you order on a working day before 17:00? Then we pack your order the same day and hand it over to PostNL. You can read more about the delivery options and costs on the delivery page. You order in a few simple steps:
1. Select your product(s)
Our webshop works just like an old-fashioned chemist, only a little easier. Instead of aisles and shelves we have website pages where you select your favourite products and put them in your basket. You will find all product categories neatly together in the webshop. Choose a product and press ‘Add to cart’. Do you want the same item more than once? Then adjust the quantity. All products in your cart are kept as long as you stay on the website.
2. Start the checkout
Have you found all the products you were looking for? Then click the basket at the top right of the screen. You immediately see all products in your cart and can still remove products or adjust the quantities. Would you like to continue? Then press 'Checkout'. The checkout process then starts.
3. Enter your details
You will see a form where you fill in your details. We need these to process your payment and send your parcel to the right address. Those are also the only purposes we use your details for: they are never shared with third parties. Do you have a voucher code? You can enter it on this page.
4. Ship to a different address (optional)
Would you like your order delivered to a different address than the billing address? That is possible. Tick the box at 'Ship to a different address' and fill in the address details for the delivery address.
5. Select your payment method
Check all your details and click 'Place order and pay'. Then you choose your payment method. We accept all common payment methods:
- iDEAL
- Bancontact
- Bank transfer (for example via online banking)
- Giropay
- Afterpay
- Sofortbanking
- Maestro
- Visa/Mastercard (Viva Wallet)
After selecting your payment method the payment process starts automatically. You complete the payment by going through this process. Would you like to know more? Have a look at the payment page.
6. Complete the order
Once the payment is complete your order is finished and you get a confirmation. You also automatically receive an email with an overview of your order and a copy of the invoice. You do not have to do anything else now: your order is on its way to you. Did you order on a working day before 17:00? Then your parcel goes to the delivery service the same day. Ordered after 17:00? Then the parcel goes out the next working day. As soon as the delivery service is handling your parcel, you receive an email with a track and trace code to follow your parcel.
Another question about ordering? Feel free to contact us. We are happy to help.
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