Frequently asked questions

The safety of our customers comes first at Dutch Balance. Our webshop is therefore secured as well as possible. Among other things we have taken these measures so that you can shop safely:

• The webshop runs on a secured server.
• The website has an SSL certificate, which means the connection between your device and our website is encrypted. Nobody can intercept and read the details you enter.
• Payments run through the secure payment environment of your bank or other payment service.
• We carry out security checks regularly and work on optimal security every day.

Ordering through our webshop is quick and easy. Have a good look around our webshop and go to the product you want to buy. Press ‘Add to cart’ to put the product in your cart. You decide the quantity yourself. Found everything? Then go to the cart and press ‘Checkout’. Fill in your details and press ‘Place order and pay’. You then go to the extra secure payment environment and once you have paid, your order is complete. Would you like to know more about ordering? Then also have a look at the ordering page.

• For the Netherlands: your order is delivered free of charge from €25.
• For Europe: your order is delivered free of charge from €50.

The shipping costs for smaller orders are €3.95 for the Netherlands, Belgium, Germany and France. You will find an overview of all shipping costs on the delivery page.

No, creating an account is not necessary. You can also place an order with us without an account. It is handy to have your own account though: you then do not have to enter your details again with every order, so you shop even faster and more easily.

We accept all common payment methods:

• iDEAL
• Bancontact
• Bank transfer (for example via online banking)
• Giropay
• Afterpay
• Sofortbanking
• Maestro
• Visa/Mastercard (Viva Wallet)

Would you like to know more about these payment methods? Then have a look at the payment page.

We deliver your order free of charge if the total amount is higher than €25 and you order within the Netherlands. Are you ordering outside the Netherlands, but within Europe? Then delivery is free from an order value of €50.

Certainly. Dutch Balance is proud to carry the quality mark of WebwinkelKeur. For you this quality mark is the guarantee that you are dealing with a reliable and safe webshop. To obtain it, our webshop and our company were assessed extensively on Chamber of Commerce registration, address details, customer friendliness and the technical security of the website.

You can also order from a country other than the Netherlands. Besides all countries in Europe we also deliver to the United States. On the delivery page you will find more information about the countries we deliver to and the associated delivery costs.

Yes. With every order we put a free gift in the parcel, regardless of what you order or how much you spend. What it is varies, so let yourself be surprised.

As soon as your order has been handed to the parcel service, you receive an email from us with the track and trace code for your parcel. With that you follow your parcel on the PostNL website and get an indication of the delivery moment.

Tip: did you not receive the track and trace code? Then check your junk or spam folder. There is a good chance the email ended up there.

As soon as your order has been handed to the parcel service, you receive an email from us with the track and trace code. Deliveries in the Netherlands go via PostNL and usually take place on the next working day between 08:30 and 19:00. Are you ordering from abroad? Then have a look at the delivery page for all expected delivery times per country.

You can return your order up to 30 days after receipt and without giving a reason. You then get the full purchase amount back, including the shipping costs. To do so, go to our returns page. After that you have another 14 days to send the product back. Please note that the cost of returning is at your own expense. As soon as we have received your products in good order, we refund the purchase amount and the shipping costs to you.